When one thinks of legendary customer service many companies may come to mind, but the one that stays atop of that list is the Ritz-Carlton. Their unwavering commitment to guest satisfaction is something that all dental practices can appreciate. When one thinks about customer/patient care, it can mean different things to each individual practice and provider. Much like the Ritz, when a patient walks into a practice, they are greeted by a front desk coordinator and the goal there is to create an immediate sense of personalized care.
We believe that personalized care comes down to attention to detail. In both the hospitality and dental industry, there is a wide range of quality that is expected from a patient/guest standpoint. Certain practices prioritize the overall patient experience. At Dental CoNexus, we strive for all of our practices to reach for that goal. A topic to start discussing with your staff includes anticipating patient needs. A tangible example could be the provision of patient pillows or blankets, which establishes a proactive and attentive approach. Picture walking into a dental cleaning with a pre-set pillow—a small yet impactful gesture. Other considerations include offering noise-canceling headphones or warm scented towels post-procedure. Additionally, implementing the use of sending thank-you cards for referrals adds a personalized touch with minimal effort.
Much like the Ritz, when a patient walks into a practice, they are greeted by a front desk coordinator and the goal there is to create an immediate sense of personalized care.
By incorporating these specific actions into the fabric of your practice, the dental team can create an environment where patients feel not only cared for but genuinely valued. This approach can turn routine dental visits into memorable and positive experiences. At Dental CoNexus, we facilitate discussions with practices already focusing on these actions, providing a platform for sharing insights on what has worked and what hasn’t.
We look forward to sharing more in-depth information at our upcoming virtual conference this November, 2024. Contact us today to learn more!
